Privacy Policy

PRIVACY POLICY

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Introduction

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Seeda.io Pty Ltd (ACN 645 812 237) and its affiliate companies (“Seeda”) takes the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ) (“Privacy Laws”) seriously and is committed to complying with the Privacy Laws, including the Australian Privacy Principles, the Australian Notifiable Data Breaches Scheme and the Information Privacy Principles (NZ). This Privacy Policy sets out how Seeda collects, uses, processes and disclosers personal information and data and applies to all individuals who have dealings with Seeda, either through the Services, Website or Application or otherwise.

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Application

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This Privacy Policy applies across all businesses operated and services offered by Seeda. This Privacy Policy applies to you if you are a Seeda subscriber or user, employee, potential job applicant or just visiting the Website.

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This Privacy Policy refers to Seeda’s [Terms of Service] and definitions set out in the terms of service are used with the same meaning here.

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If you are a visitor to the Website, a potential employee or employee, Seeda acts as a ‘data controller’ of personal information and data. This is when Seeda directly collects your personal information and data.

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For Data held and managed by Subscribers to the Services, Seeda acts as a ‘data processor’ of personal information and data. In such instances, Seeda does not typically collect personal information directly from the individual, but still manages the information and data in accordance with this Privacy Policy.

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Your Responsibilities

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You are responsible for reading and understanding this Privacy Policy. Additionally if Seeda’s terms of service apply to you, please also review such terms as they may contain further details on how Seeda collects and processes personal information and data.

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If you provide Seeda with personal information about other people, or if others give us your information, Seeda will only use that information for the specific reason for which it was provided to us. By submitting the information to Seeda, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

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The kind of personal information Seeda collects and holds

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Generally, personal information and personal data is information about an identified individual (or an individual who is reasonably identifiable). Seeda collects personal information where it is reasonably necessary for its functions or activities, such as running its business and providing the Services.

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Seeda collects and holds the following personal information:

name and contact details (email address, address, organisation details and phone numbers)
your preferences such as language, time zone and the types of communication you would like to receive from Seeda;
account information where you are a Subscriber, including billing and payment information such as credit card details, Subscription details, team or users details and transaction information related to your Subscription;
Data that identifies you which might be specific to your computer, device or login, including technical data and how you interact with the Services – this may include your IP address, usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users, the address of the webpage you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, general location information, information about your browser configuration, unique identifiers and cookies.
information from enquiries you have made;
communications between Seeda and you, and information you give Seeda voluntarily in order to participate in surveys or events and other marketing activities;
details about how you use the Services, Application or Website, including material you create or provide while using the Services such as profile information for Third Parties you choose to connect to the Services, messages, posts, comments, images, and other material you curate on and upload to the Services and information that is collected from Third Parties that you choose to connect to and which is displayed on the Services;
When applying for employment or being employed, information that you give Seeda, or consent to Seeda obtaining for the purposes of assessing your application, background checks are required information as an employee of Seeda.

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Seeda also automatically collects aggregated website usage data including form analysis data (such as time taken to complete the form), engagement rate, session replay, and mouse movements. If you wish to opt out of this collection, please email us at support@seeda.io. Please note this requires the use of an opt-out cookie, so if you reset your cookies, you will need to opt out again.

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How Seeda collects your personal information

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Seeda collects personal information and data about you in a variety of ways, including:

when you interact with Seeda electronically (email, chatbot, online), via the phone or in person;
when a third-party organisation provides personal information to Seeda;
when you access the Services, Application or Website, subscribe as a user or interact with the Services;
when it provide services to you;
when your prospective or current employer or contracting party gives us your details so that Seeda may provide its services;
when you connect Third Party integrations;
when you opt-in to marketing messages; and
through “cookies” that collect information about your use of the Services, Application or Website.

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Why does Seeda collect this information? When will your personal information be used and disclosed?

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Seeda only uses your information for certain reasons and only where there is a legal basis to do so, such as having receive your consent, pursuant to the Terms of Service as applicable to you and for legitimate interests as permissible under Privacy Laws.

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Seeda uses your personal information to provide the services to you and others and to grant you access to the Services. More specifically, Seeda may use your personal information:

when you become a Subscriber for login and authentication purposes, processing payments, account set-up and managing the performance, security and compliance of the Services.
for testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping the Website, traffic optimisation and data analysis and research, including profiling and the use of machine learning and other techniques over your data, in some cases using third parties to do this.
notifying you of any changes to the Services, solving issues and bug fixing.
sending you communications about new features, products and services, and content, or creating audiences for marketing purposes via Third Party services. On any such communications you are always given the option to unsubscribe or ‘opt-out’ of receiving such further communications. If you choose this option, your information will not be used to send you marketing materials, offers or information of a similar nature again.
the investigation, resolution and defense of complaints and legal claims;
compliance with court orders and other legal obligations and regulatory requirements; or
any insurance claim or proposal that requires disclosure of your personal information.

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Seeda may disclose your personal information to business partners, contractors, suppliers and vendors who assist us in the provision of services to you or on your behalf. This disclosure is solely for the purpose of allowing and assisting us to provide the services to you and strictly when necessary and in accordance with the safeguards and good practices as set out in this Privacy Policy. Seeda may also disclose personal information of potential employees to public registers, government agencies or referees for the purposes of conducting background, police or reference checks where you have so consented.

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Overseas recipients

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Seeda is an Australian company, but works with and processes personal information and data worldwide. To operate Seeda’s business, Seeda may send your personal information outside of your country. Subject to the laws of the countries where Seeda sends it, and the terms of any agreement with Subscribers. When Seeda sends your information across borders, Seeda takes steps to protect your information, including efforts to only send your information to countries that have strong data protection laws. Seeda takes reasonable steps to ensure that the recipient or any personal information provided by Seeda will handle the information in accordance with the Privacy Laws.

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‍Transfers outside of Europe, United Kingdom and Switzerland

‍If you are in Europe, the United Kingdom or Switzerland, your personal information is transferred to Seeda’s processing regions, being Australia or the region where requested by our Subscribers by contract. This information is protected by contractual commitments that are comparable to those provided in GDPR Standard Contractual Clauses.

How long will Seeda hold your information

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Seeda takes reasonable steps to hold your information only for as long as Seeda needs it, which may be influenced by the following factors:

fulfilling legal or regulatory obligations;
internal research and analytics;
responding to a question or complaint; or
being unable to delete the data for technical reasons.

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Seeda commits to deleting personal information and data processed by Seeda on behalf of Subscribers within 30 days of termination of the Subscription.

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Your choices, access to and correction of your personal information

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You can view and use some parts of the Website anonymously or without providing Seeda with your personal information, however you cannot subscribe to the Services without providing personal information.

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Seeda informs you, prior to the collection of your personal information, if it intends to use your personal information for marketing, and if third parties are involved. You may, at any time, opt out by unsubscribing from communications when sent and/or by emailing us at [support@seeda.io] requesting the same.

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If you are a Subscriber to the Services you can access, update and correct most of your personal information by logging into your account and editing your profile or information. If you have requests that cannot be actioned from your end or if you need access to or are requesting the deletion of additional information please email the request to [support@seeda.io]. Seeda will respond to your request as soon as reasonably practicable and in any event within 20 working days.

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Seeda commits to giving you access to any of your requested personal information unless Seeda is entitled to refuse under the relevant Privacy Laws, or if doing so would adversely affect the rights and freedoms of other persons, in which case Seeda will provide you with a written notice setting out, among other things, the reasons for the refusal.

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You may ask Seeda to amend the information if it is not accurate, complete or up to date and you cannot amend such information through your Subscriber account. Seeda will respond to your request within the time frames stated above. If Seeda refuses to amend the information, under the relevant Privacy Laws, or if doing so would adversely affect the rights and freedoms of other persons, Seeda will provide you with a written notice setting out, among other things, the reasons for that refusal.

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At any time at your request, Seeda will destroy your personal information. Seeda commits to doing this for any lawful request, provided it is in writing. Subscribers to Services may have the option to delete its own data which may contain personal information and data. Otherwise, Seeda will delete personal information as required by the relevant Privacy Laws.

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In some cases, Seeda may impose a moderate and reasonable charge for providing access to, amending or erasing personal information. Seeda will not charge you simply because you lodge a request for access.

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How Seeda keeps your information safe

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Personal information will be stored on a secure database which has restricted access to only those personnel that need to have access to this information. Access to Seeda’s computer environment is through a secure login environment and all efforts have been made to ensure that it cannot be accessed by unauthorised personnel. Seeda maintains best practice when it comes to the safeguarding and security of personal information and data.

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Sensitive Information and Children’s Data

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Sensitive Information. Seeda does not collect any ‘sensitive information’ about you (i.e. health data, biometric data, racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, data about your sexual life or orientation, and offences or alleged offences) except when Seeda has your specific consent, or in order to comply with the law.

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Children’s Data. Seeda is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. Seeda does not target its services to children nor does it knowingly collect any personal information from any person under 16 years of age. Any personal information from a person under 16 contained within the Services will be processed as with any other personal information on this basis.

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Cookies

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Seeda’s Services, Website and Application track cookies (small text files that are placed on your computer or mobile device when you visit the Website or Application).

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Cookies collect information about users and their visit to the website, such as their Internet protocol (IP) address, how they arrived at the website (for example, through a search engine or a link from another website) and how they navigate within the Website. A cookie cannot read data from your hard disk or read cookie files created by other websites. Seeda uses cookies that track the way visitors use the Services and Website. These cookies help Seeda understand which parts of the Website and Services are most interactive and used by visitors. These cookies are anonymised and do not report any information that is of a personal identification nature. Essentially, the result data gives Seeda an aggregated view of overall behaviour of all visitors of the Website but does not indicate what a single user does.

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Additionally Seeda uses temporary cookies that exist whilst you are logged into the Website. These cookies are used in the Services to create a secure user session when you login using your username and password – this allows you to navigate around secure areas without the need to re-enter information.

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You can turn them off but this may affect your browsing experience. You can delete cookies from your hard drive. However this may hinder your access to valuable areas of information from the Services and Website.

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Third Party Privacy Terms

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This Privacy Policy applies to Seeda’s Websites, Application and Services only. Seeda’s Services may provide integrations with other third party platforms, products and services (“Third Parties”). This means that other privacy terms may also apply to you. Seeda does not take any responsibility for informing you of, or policing your compliance with any Third Party terms and recommends you review Third Party terms prior to using any third party integrations.

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Contacting Seeda and Making a Complaint

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Seeda takes complaints very seriously and make all reasonable efforts to manage and respond to any complaints within 30 days of receiving written notice of your complaint. In managing and responding to your complaint, Seeda keeps a record of your complaint. If at any time you have any questions regarding this Privacy Policy or the management of your personal information or you have any complaints about Seeda’s privacy practices or a breach of the Privacy Laws, please contact us at support@seeda.io.

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If the matter is not resolved to your satisfaction you may refer your complaint to the appropriate government office as set out below:

Australia: Office of the Australian Information Commissioner who can be contacted through their website at www.oaic.gov.au

New Zealand: Office of the Privacy Commissioner (NZ) who can be contacted through their website at www.privacy.org.nz

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Variations to the Privacy Policy

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Seeda may change this Privacy Policy where it needs to remain compliant with Privacy Laws, or if Seeda changes the way it collects, uses or discloses personal information and data. Where the Privacy Policy is changed, the updated version will appear on the Service, Website and Application along with a notice that changes have been made to alert you to this.

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This Privacy Policy was last updated in April 2024.

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